faqs

Scroll down to learn the answers to these frequently asked questions:

  1. 1. What is the age range?

  2. 2. Can I leave my child at Pamper & Play while I go offsite?

  3. 3. Do I need to be a member to come to Pamper & Play?

  4. 4. What is supervised play?

  5. 5. Can I rent the space for a party?

  6. 6. What is your capacity for birthday parties and special events?

  7. 7. Can I come in and tour Pamper & Play before booking my party? 

  8. 8. Are you open on the weekends?

  9. 9. Do you offer food? Can we bring snacks?

  10. 10. Can we bring a stroller?

  11. 11. Do you have parking?

  12. 12. Do you change diapers? Can you help with potty time?

  13. 13. Do you have a changing table?

  14. 14. Where are you located?

  15. 15. Do we need socks?

  16. 16. Do you have a sick policy?

  17. 17. Are children allowed in the lounge?

  18. 18. How does P&P handle separation anxiety?

  19. 19. What about rainy days?

  20. 20. What do I need to bring?

  21. 21. Can your staff babysit offsite?

 

1. What is the age range?

Pamper & Play is designed for parents and children aged 8 months to 8 years. Our play area and play equipment are especially well suited to toddlers because they are small and easily navigated. You will not find sprawling, challenging equipment here which means that you can truly relax. Pamper & Play is also overflowing with books, toys, puzzles and games. And we have messy art, crafts and special activities available on our outside patio every day. Finally, our play supervisors are here to help out with a variety of age appropriate activities and to make sure that big kids aren’t overwhelming the little ones. And older kids are challenged and entertained. We also offer camps for kids ages 2 to 12 years old.

2. Can I leave my child at Pamper & Play while I go offsite?

Parents must remain onsite at Pamper & Play, either with their child or in the upstairs lounge (while we watch the kids). We do offer Parents’ Time Out (PTO)once a week where parents can leave children while they go on date night, run errands, nap or whatever! And we offer camps for children ages 4+ when kids are on break for school holidays. Please see our calendar for upcoming PTO and Camp events. 

3. Do I need to be a member to come to Pamper & Play?

NO! Walk-ins are welcome. While we do offer a memberships, we think it is important for EVERY parent to be able to drop in and take a break. We do however, require you to schedule your first supervised play visit. Check our calendar for walk in supervised play times.

4. What is supervised play?

Supervised play is playtime for your child in our amazing play space, while you relax in our parent lounge! Our staff of CPR-certified play supervisors will watch your child and make sure that they are safe, happy and comfortable.  Check our calendar for walk in supervised play times.  The great part about our parent lounge is that it is a loft! So you can peek over and watch your child interacting with our amazing supervisors!

5. Can I rent the space for a party?

Absolutely. We offer all sorts of party and event packages. For more info, click here

6. What is your capacity for birthday parties and special events?

We can comfortably fit 60 to 70 guests total (children and accompanying adults) in our space. For more info, email info@pamperplay.com.

7. Can I come in and tour Pamper & Play before booking my party?

You can absolutely come in and tour our space before booking your event. However, tours must be set up in advance. We do not allow drop-ins for tours. To set up your tour, please click here.

8. Are you open on the weekends? 

Unless we are booked for a special event, we are typically open on weekends. The best practice is to check our calendar or facebook page for up-to-the minute info.

9. Do you offer food? Can we bring snacks?

We offer complimentary coffee in our upstairs lounge and water for all of our guests during supervised play hours. We also offer healthy snacks for sale. Snacks for children include fruit pouches, juices, and snack crackers. You are also welcome to bring in your own snacks which kids can enjoy on our outside patio.

10. Can we bring a stroller?

We ask that if you bring a stroller, you park it outside in our front stroller parking area. This is so that we can maintain a safe, clean, tidy and open environment. If you are not comfortable leaving your stroller outside, please leave your stroller in the car. Our play supervisors can help you. Just ask!

11. Do you have parking?

We have two parking spaces in the back of our building. Customers are welcome to park tandemly in the spaces which means we can fit four cars back there. To enter the parking lot, turn into the ally next to Mathenasium and then turn left into the lot. Our spaces are marked. Please be courteous and do not park in our neighbors’ spots. There is also ample metered parking on Westwood Boulevard and two-hour parking on Tennessee Avenue. Please bring quarters and be sure to feed meters. Parking is free on Sundays.

12. Do you change diapers?

We will only change diapers during Parents Time Out. We recommend changing diapers and encouraging your child to go potty immediately upon your arrival so that you can enjoy your time up in the lounge. Onsite parents must assist with potty time and diaper changing. We cannot help older kids with potty time during camp, parents time out or supervised play. We recommend packing flushable wipes for children who need extra help with potty clean up. Please always bring diapers and wipes for your child. We have a changing table and diaper receptacle in our children’s bathroom.

13. Do you have a changing table?

Yes we have a changing table and diaper receptacle. We ask that you always use the changing table and never change diapers in our common area and please dispose of diapers in the proper area.

14. Where are you located?

Pamper & Play is located in West Los Angeles, on Westwood Boulevard just a few blocks north of Westside Pavillion, between Olympic and Pico. Our closest cross street is Tennessee Avenue. We are located on the west side of the street. There’s nothing else like P&P, so if you are coming from the beaches or valley, we’re worth the drive—and thankfully we’re just minutes away from 10 and 405 freeways! 

15. Do we need socks?

No, kids are more than welcome to wear socks or go barefoot. We do ask that everyone (adults too!) remove their shoes in order to maintain a safe and clean environment.

16. Do you have a sick policy?

Yes. If your child is sick or shows symptoms of illness including fever, colorful nose discharge, skin rash, lethargy or diarrhea please keep them home until they’re healthy. For the protection of our staff and other patrons, anyone exhibiting these signs may be asked to leave. We leave it up to parents to use their best judgement with mildly runny nose or coughing as many children have allergies and we cannot discriminate against those children. Please be mindful of those around you and do not bring a sick child to play.

17. Are children allowed in the lounge? 

Children over the age of 6 months or that are mobile are NOT allowed in the lounge unless at any time. Children are also not allowed to play on the stairs at any time. 

18. How does P&P handle separation anxiety?

We understand that separating parents from children can be traumatic for everyone! If your child has a hard time separating from you, we have a special procedure that we follow to help you take the break that you deserve. We’ll do our utmost to divert your child’s attention so you can relax. We recommend that you give us ample time to calm your child. We will work it out together, ask us how we can help!

19. What about rainy days?

We love rain. And these are usually our busiest times! In the event of rain, we recommend that you call or check facebook to make sure we are not at capacity. On rainy days we set up eating and craft areas inside. We will still ask you to leave your stroller outside, but we will cover it.

20. What do I need to bring?

We do lots of fun and messy activities so it’s best to be prepared. And kids work up an appetite when they are playing this hard! We recommend that you bring a snack, diapers, wipes and a change of clothing for open play, supervised play and drop off play. We do not recommend bringing outside toys as they may get lost, mixed up with our toys and may cause sharing issues with other children. Please refrain from bringing nuts or candy as a snack. Please always advise the play supervisors if your child has a food allergy. We have a complimentary water cooler with cups for all of our guests. PAMPER & PLAY IS NOT RESPONSIBLE FOR LOST ITEMS INCLUDING SIPPY CUPS, SOCKS AND TOYS. WE ARE ALSO NOT RESPONSIBLE FOR CLOTHES THAT MAY GET DIRTY OR STAINED DURING ART TIME, SO PLEASE DRESS CHILDREN IN PLAY CLOTHES.

21. Can your staff babysit offsite?

We have to admit it. Our play supervisors are ROCK STARS! We’ve searched tirelessly for them, background checked and trained them to do it our way! But if they are babysitting for you, they aren’t available for us. We typically do not allow our employees to babysit for our clients offsite.

Coming Up: 

Flamingo Kids Camp 

June 12 to Sept 12

Do you need care and activities for your child while they are on summer break? Join us for Summer Break Camp! Activities will include art, games and playtime. Drop off kids 3+ or relax in our comfy parent lounge while we entertain children of all ages. To purchase drop off camp hours, click here.


Slideshow Music: Bathed in Fine Dust by Andy G. Cohen

Released under a Creative Commons Attribution International License

https://andyg.co/hen

 


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Our Location

2279 Westwood Blvd
West Los Angeles, CA 90064

Interested in opening a Pamper & Play® in your area? Email us to get more info on franchising opportunities.